We ship most orders using the U.S. Postal Service. For U.S. orders we use Priority Mail, which usually takes 2-3 days and may require a signature. You may request Express Mail for rush orders.
International shipments are only shipped by Priority or Express Mail International and are insured when possible.
We do not ship to Spain, Vietnam, Taiwan, and several other counties. Please inquire before ordering.
We ship large or very heavy items via UPS, and we will also ship UPS upon request.
We try our best to treat our customers as friends, but we have found that too often our generosity gets taken advantage of. We have implemented the following rules:
Items must be returned within 60 days.
It is the customer's responsibility to package the item(s) carefully so that no damage occurs during return shipment. If you got free shipping on the original order, the actual shipping cost will be deducted from your refund.
We do not have a predetermined restocking fee. Most items returned in the unopened original packaging will be eligible for a 100% refund. (Shipping will be not be reimbursed.) Exceptions to this policy include MIVV pipes, brake components, suspension products, and other special order parts, which are handled on a case by case basis.
Items returned with opened packaging or without packaging will be inspected upon return and then a determination will be made regarding how much we can reimburse. Our reimbursement will be based on how much we believe we will need to discount the item in order to re-sell it (usually $5-10 off per open item). We will decide this after we receive the item(s) back.
If you order the wrong part for your bike, the above policy applies. If we send you the wrong part by mistake (rarely happens), we will ask you to return the wrong part, and we will send you the correct part. We will reimburse you for the shipping to get the wrong part back to us, or we will provide a pre-paid shipping label for you.
Note: We inspect every part before we
ship it out. Any customer who wants to return a part due to defect or damage must first send clear pictures of the damage (no exceptions). We will not take back parts that have been damaged by the customer. If the part was damaged in shipment, the customer is responsible for submitting an insurance claim with the post office or UPS. We will assist in any way possible to make the process easier.
If you have a question not answered here, please e-mail us using the Contact Us link on the right.