Shipping: We ship most orders using the U.S. Postal Service. For U.S. orders we use insured Priority Mail, which usually takes 2-3 days and may require a signature.
International shipments are shipped by Priority Mail International and are insured when possible. We do not ship to Spain or Vietnam.
We can ship using Express Mail, but because we live in a very rural town, most shipments still take two days to arrive at their destinations, so Priority Mail makes more sense.
We ship UPS upon request, and large or very heavy items may be shipped via UPS.
Return Policy: Updated 10-3-08 We try our best to treat our customers as friends, but we have found that too often our generosity gets taken advantage of. We hope that our new policy will curb some of the losses we have recently incurred.
Items must be returned within 60 days.
It is the customer's responsibility to package the item(s) carefully so that no damage occurs during return shipment.
Most items returned in the unopened original packaging will be eligible for a 100% refund. (Shipping will be not be reimbursed.) Exceptions to this policy include MIVV pipes, brake components, Matris products, and other special order parts, which are handled on a case by case basis. If you got free shipping on the original order, the actual shipping cost will be deducted from your refund.
Items returned with opened packaging or without packaging will be inspected upon return and then a determination will be made regarding how much we can reimburse. Our reimbursement will be based on what we believe we can sell the part for -- we do not have a predetermined restocking fee.
If you order the wrong part for your bike, the above policy applies. If we send you the wrong part by mistake (rarely happens), we will ask you to return the wrong part, and we will send you the right part. We will reimburse you for the shipping to get the wrong part back to us.
Note: We inspect every part before we ship it out. Any customer who wants to return a part due to defect or damage must first send pictures of the damage. We will not take back parts that have been damaged by the customer. If the part was damaged in shipment, the customer is responsible for submitting an insurance claim with the post office or UPS. We will assist in any way possible to make the process easier.
If you have a question not answered here, please e-mail us using the Contact Us link on the right.
