Q: How does ordering from you work?
A: You can place an order through the website or simply e-mail us with a request or question.
Our website does not collect payment information (only your name, e-mail, phone and address). Please do not use the checkout feature unless you are ready to order. Use the Contact Us link to ask questions before ordering. We will communicate with you to let you know if we have the parts you want in stock. If the part is not in stock, we'll confirm what you want and get it on order for you. We can't guarantee how long it will take to get parts from Italy, but we get weekly shipments, so most items can be here within a week or two.
Q: How do I pay for my parts?
A: We do not take payment until we have your parts ready to ship to you. When your parts arrive here, or if they are already in stock, we will send you an e-mail with a secure link to an electronic invoice. We use PayPal to do this, but you do not need a PayPal account to pay the invoice. You may simply pay by credit card as a PayPal guest. We also accept checks and money orders. Checks will need to clear the bank before parts are sent. Invoices not paid within 7 days will be canceled.
Note: If you order a part that we do not routinely stock, we may ask for a partial deposit up front, which is refundable up until your part leaves Italy.
Q. How do you ship?
A: Please click the Shipping and Returns link on the right.
Q: What is your return policy?
A: Please click the Shipping and Returns link on the right.
If you have a question not answered here, please contact us using the Contact Us link on the right.
ABOUT US:
We are two avid motorcyclists, both former Motorcycle Safety Foundation RiderCoaches. PJ grew up in upstate New York and Florida, and Paige grew up in Geneva, Switzerland and Peoria, Illinois. We now live in Maryville, Tennessee. PJ is retired from the Navy (GSMC).
One of our main goals is to personally serve each and every customer. We don't want you to be just an order number in the system. Also, we believe that all of our customers should be treated equally, so we don't offer special discounts for specific forum members, military, or other groups.
We absolutely love what we do. We're passionate about motorcycling, and we try to bring that passion into our work. During the riding season, we take long weekends to go riding, and we close up shop to do so. We hope our customers understand our need to feed the passion by spending quality time on two wheels. We enjoy attending races and meeting up with our friends and customers to go riding, especially at Deal's Gap, NC, which is just half an hour from home.
Below are a few pictures of our shop. For more pictures of us, go back to our home page and click the Photo Album link.
